How to Dispute Demurrage and Detention Charges for Perishable Cargo

Disputing Demurrage & Detention Charges for Perishable Freight | Royal Cold Storage

Introduction

Perishable imports are already a race against time — the last thing any importer wants is to pay hefty demurrage or detention fees on top of the risk of spoilage. These charges can add up to thousands of dollars, often due to factors outside your control.

At Royal Cold Storage, we help importers navigate disputes so they only pay what’s fair — and, in many cases, avoid the fees entirely.

What Are Demurrage and Detention Fees?

Demurrage: Charged when cargo stays in the port terminal beyond the free time allowed.

Detention: Charged when containers are held outside the terminal (e.g., at your warehouse) longer than the free time provided.

Both can escalate quickly, especially for refrigerated containers that require power to maintain temperature.

When Can You Dispute These Charges?

You may have grounds to dispute if:

Customs or USDA inspections caused unavoidable delays.

The carrier failed to provide timely container release.

Port congestion or labor strikes prevented pickup.

You received incomplete or late arrival notices.

There were equipment shortages or truck appointment delays.

Step-by-Step Guide to Disputing DEM/DET Fees

Gather Evidence Immediately

Arrival notices with timestamps

Customs clearance records showing delays

Terminal appointment confirmations or rejections

Temperature logs for refrigerated cargo

Emails showing you acted promptly

Review the Carrier’s Tariff and Free Time Terms

Understand exactly how free time is calculated and if exceptions apply for perishables.

File the Dispute in Writing

Include a detailed timeline of events.

Attach all supporting documents.

State clearly why the charges should be waived or reduced.

Escalate if Necessary

If the carrier rejects your dispute, you can:

Involve your customs broker to negotiate.

Contact port authorities if the charges violate local rules.

Consider legal support for high-value claims.

Best Practices to Avoid Future DEM/DET Fees

Pre-arrange trucking and customs clearance before vessel arrival.

Track shipments daily and confirm arrival dates.

Work with a customs broker experienced in perishables.

Maintain backup trucking options in case of schedule conflicts.

How Royal Cold Storage Supports Importers

We:

Monitor your shipment’s arrival and clearance status in real time.

Coordinate with carriers and terminals to prevent delays.

Provide cold storage solutions for reefer cargo to maintain product quality during disputes.

Help prepare and submit complete dispute documentation.

Final Takeaway

Demurrage and detention charges for perishable cargo aren’t always final. With proper documentation and a clear dispute process, you can significantly reduce or eliminate these fees — while keeping your cold chain intact.

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